Common questions
What is the estimated delivery time for my order?
For standard shipping, delivery typically takes around 10-15 days. Please note that during peak seasons, this timeframe may be extended. As each piece is handcrafted with care, mass production is not feasible — we kindly ask for your patience so we can ensure every item meets our highest quality standards.
Are these handmade products?
Yes! All Rescene Studio products are 100% handmade. Each piece is meticulously crafted detail by detail by our team of artisans with over 10 years of experience. That's why every product is unique and carries its own distinctive character.
Are the materials safe?
Absolutely safe! We use:
- Natural wood that's carefully processed without harmful chemicals
- Premium epoxy resin that meets FDA standards (food-safe)
- Natural wood oil finishes that are eco-friendly
Can I place custom orders?
Of course! We welcome custom design and production requests. Just send us your ideas, desired dimensions, and we'll transform your vision into reality.
Will the actual product look like the photos?
Since each product is handmade and natural wood has unique grain patterns, there will be slight variations in wood grain and color. However, we guarantee the quality and design will be 98% similar to the images shown.
What payment methods do you accept?
We accept various payment methods through Shopify Payments for your convenience:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Meta Pay (Facebook Pay)
- Amazon Pay
- Bank Transfer
- Buy now, pay later options (Klarna, Afterpay)