Widerrufsrecht

Rescene Studio — Return & Refund Policy

Scope. This policy governs returns, refunds, exchanges, and issue resolution for purchases made directly from Rescene Studio.

Handmade nature. All products are handmade; minor variations in color, pattern, or finish are natural and not defects.

Important note. Nothing in this policy limits rights you may have under mandatory consumer law in your jurisdiction. See Section 10 (Regional Consumer Notices).

1) No Returns (All Orders)

Because every item is handmade, we do not accept returns under any circumstance, including but not limited to: change of mind, size/color preference, ordering the wrong item, delays that remain within the stated carrier/service estimates, or minor variations inherent to handmade production.

  • This applies to all categories, including personalized/custom pieces, sale items, bundles, gift cards, and digital products.

  • Items sent back to us without prior written authorization will be refused and returned to sender (if possible).

2) Exchanges

Exchanges are not offered. If an issue is verified under Section 3, we will provide a remedy without requiring a return in most cases.

3) Issues on Arrival (Damaged, Defective, or Incorrect)

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@rescenestudio.com. Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the outer box, shipping label, internal packaging, and the item (close-ups and full item views)

What counts as a defect? Functional damage, breakage, or manufacturing error.
Not defects: Natural handmade variations (color marbling, subtle shape/finish differences).

4) Remedies for Verified Issues

Once we verify the issue, we will provide one of the following at our discretion and in accordance with applicable law:

  • Repair of the affected part(s)

  • Replacement of the affected item(s)

  • Refund for the affected item(s)

We typically do not require a physical return for verified issues. If we need the item back for inspection, we will provide written instructions and a return authorization (see Section 7).

5) Refund Method & Timing

  • Refunds (when granted) are issued to the original payment method only.

  • Processing time: we aim to issue refunds within 5–10 business days after approval (or after we receive acceptable proof of return shipment if a return is required).

  • Your bank or card issuer may take additional days to post the credit.

  • Shipping charges are non-refundable unless required by law or where the issue is our fault.

6) Partial Refunds & Adjustments

Where a refund applies to part of a multi-item order or a bundle/“buy-more-save-more” promotion, we may recalculate discounts and refund the adjusted amount. Currency conversion differences and bank fees are outside our control.

7) If a Return Is Required (Exception-Only, With Authorization)

In rare, authorized cases (for example, for quality inspection):

  • You must obtain written Return Merchandise Authorization (RMA) by email before sending anything back.

  • Items must be in the same condition received, with all components and safe packaging.

  • Unless we are at fault or required by law, return shipping is your responsibility and must include tracking.

  • Unauthorized or COD returns will be refused.

8) Lost Packages & Non-Delivery

If tracking shows no movement for 35 business days after dispatch, contact us so we can open a carrier investigation. If the carrier confirms loss (or if there is no scan activity beyond a reasonable period), resolutions may include reshipment or refund.

Packages returned to sender due to incorrect/insufficient address, unclaimed delivery, or refusal are not eligible for refund; we can reship once additional postage is paid.

9) Chargebacks & Disputes

Please reach out to us first at support@rescenestudio.com with your order number—we resolve most issues quickly via repair, replacement, or refund where appropriate. Filing a chargeback before contacting us can delay resolution while the payment provider investigates.

10) Regional Consumer Notices (Statutory Rights)

These notices apply where local laws grant mandatory consumer rights that cannot be waived.

A) EU/EEA & UK — 14-Day Right to Cancel (Non-Customised Goods)
For non-customised goods, consumers may have a statutory right to cancel within 14 days from the day the goods are received, without giving any reason, and obtain a refund in accordance with applicable law. This right does not applyto goods made to your specifications or clearly personalised.
To exercise your right, email support@rescenestudio.com with your order number within the 14-day period. Unless otherwise required by law, you are responsible for return shipping. We may make a reasonable deduction for loss in value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. Refunds are processed within the statutory timeframe after we receive the goods or acceptable proof of return shipment.

B) United States — Shipping Delay Compliance
If we cannot ship within the stated time, we will contact you to either obtain your consent to a new shipping date or issue a prompt refund for any unshipped merchandise, as required by applicable law.

C) Australia — Australian Consumer Law (ACL)
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a replacement or refund; for minor failures, you are entitled to a repair within a reasonable time, at no cost as required by law.

11) How to Reach Us

Last updated: 18/08/2025
Applies to: purchases from rescenestudio.com and official sales channels operated by Rescene Studio.